Satisfaction of hotel guests declines, price increases in the background North America survey
北米で昨年から今年にかけてホテルを利用した宿泊客の満足度は、前の年に比べて下がっていたことが分かりました
It was found that the satisfaction level of guests who used the hotel in North America from last year to this year was lower than the previous year.
It seems that the impact of the price increase will be large.
US consulting company, J.M. D. Power announced the 2022 version of the survey results in North America on the 13th
We conducted a questionnaire survey of more than 150 questions for 34,407 people who used any of the 101 hotel chains during the year up to May this year.
As a result, it became clear that the overall satisfaction level was 822 points out of 1000 points, which was lower than 830 points in 20-21.
In particular, satisfaction with the price was 18 points lower than last year.
According to Stokes, the company’s survey usually shows that the numbers don’t fluctuate significantly, and double-digit declines are unusual.
Satisfaction with guest rooms was also 10 points lower than last time
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